The Hashtag is familiar with almost everyone, from being used on news shows, call to action posters, and most widely, twitter. Hashtags are being used everyday to connect people to a certain topic in which they share their interests, and companies are latching on at the opportunity to create the most engaging slogans for hashtags. From political rallies, to online social media campaigns; Hashtags have become the staple for multiple forms of advertising since the first implementation of the hashtag on twitter in 2007. Companies and brands are using hashtags more effectively than ever, as they advertise new products or services to eager consumers. Integral in launching new products, pre-sale hashtags can drive enthusiasm and excitement up for a new product to hit the market. Most recently, Samsung used 2 simple hashtags to bring attention to its latest killer cell phone, the Samsung Galaxy S5.
From its initial announcement of the new phone on the 24th of February, to the day before the April 11th launch, we monitored two hashtags Samsung would use to market its new device. With a large marketing push using the hashtags #GALAXYS5 and #BETHEFIRST Samsung took twitter by storm appealing to those who support the brand, and are advocates of Samsung. These two hashtags combined were also used as a twitter campaign to win a free Galaxy S5 to a random tweeter who would use these tags. notwithstanding this campaign proved to be a large and extremely successful marketing technique for the mobile making giant. Using our own DataChamp24 Customer Loyalty monitoring program we came up with the following.
At their peak days before release #GALAXYS5 was being originally tweeted over 1.2K times, reaching up to 6.37M users, and being delivered on nearly 23.33M timelines. #BETHEFIRST (in relation to the Samsung release) was being originally tweeted roughly 910 times, reaching 308K and being delivered to nearly 1.38M timelines… both of these hashtag statistics are per hour. On user base alone, reaching 6.68M users an hour is a remarkable feat. This requires little to no money from companies as users are the main source of the hashtags being spread through tweets, retweets, and replies.
The best advertisements are ones that users will do for you either by word of mouth, or through recommendation. Users taking action and spreading the word about your product and brand is the best marketing tool you don’t have to pay for. Through the use of effective Hashtags you: gain new followers, Improve reputation amongst your community through conversation, and gain information about those most interested in your company or brand. In relation to our conducted study, the use of #GALAXYS5 was initially very strong before leveling off in week 8 and 9, with the introduction the the #BETHEFIRST campaign new followers, and also user engagement rose significantly. Creating a successful hashtag can take time and patience, but when done properly for small or large companies, you easily identify with whom you are connecting with, allowing you direct contact with current customers and potential new ones.
To monitor hashtags, there are a few methods that can be used, and the one that we offer with DataChamp24 is our Customer Loyalty monitor, which allows you to monitor all your activities through twitter: hashtags, mentions, replies, etc… Furthermore these results can be filtered by sentiment rating (positive, neutral, negative) so that you can identify directly and immediately with any new postings. All Samsung data was received using this DataChamp24 monitoring method, and will be made available as a demo report to be publicly accessed in a near future update.